Privacy Policy

Information we may collect

When you use S99 Casino, we may handle information that identifies you, relates to your account or is needed to provide online gambling services. The information collected depends on how you interact with the website, the services you use and the checks that apply to your account. We aim to collect information that is reasonably needed for these purposes and to handle it in a fair and responsible way.

Account and contact information

This may include your name, date of birth, residential details, country of residence, username, account credentials and contact details. We may also record information you provide when you create an account, update your profile, contact support or communicate with us through available website features. Some communications may be retained so that we can understand and respond to your request.

Verification information

To confirm identity, age, account ownership or eligibility to use particular services, we may request verification information and documents. These may include identity documents, proof of address, information about your source of funds or other information reasonably required for account, security and compliance checks. Verification information is handled for the purposes for which it was collected and may be reviewed using appropriate internal processes or specialist service providers.

Payment and transaction information

We may collect or receive information about deposits, withdrawals, bets, winnings, account balances and other transactions. Payment information may include payment method details, transaction references and confirmation information. Payment service providers may process some payment details directly. We may receive the information needed to confirm and manage a transaction without necessarily receiving complete payment credentials.

Technical, device and usage information

When you use the website, we may receive technical information such as your internet protocol address, browser type, operating system, device identifiers, language settings, time zone, pages viewed, session information and approximate location based on technical data. We may also collect information about how you navigate and interact with the website. This information helps us maintain website functionality, improve services, investigate unusual activity and provide support.

How we use information

We use personal information for purposes connected with operating S99 Casino and meeting our responsibilities to players. The main purposes may include the following:

• Creating, administering and securing your account, including helping you sign in and maintaining accurate account records.
• Providing casino services, processing account activity and managing deposits, withdrawals and other transactions.
• Checking identity, age, account ownership and eligibility, and carrying out verification, anti-fraud, anti-money-laundering and other security checks where required.
• Detecting, preventing and investigating suspicious, unlawful, abusive or unauthorised activity, including attempts to misuse accounts, payment methods or website systems.
• Communicating with you about your account, transactions, service notices, security matters, requests and support enquiries.
• Meeting legal, regulatory, financial, record-keeping and other obligations that apply to the operation of an online gambling website.
• Monitoring, testing, maintaining and improving website performance, security, usability and reliability.
• Understanding general usage trends and producing reports or statistics, where practical using information in a form that does not directly identify individual players.
• Sending marketing communications where you have provided consent or where otherwise permitted. Marketing messages may include information about services, website features or other relevant promotions.

We may use information for more than one purpose where those purposes are related. For example, transaction information may be needed to complete a payment, answer a support question, protect an account and meet record-keeping requirements. If we ask for information that is not necessary to create or maintain an account, we will aim to explain why it is requested and whether providing it is optional.

When information may be shared

Information may be shared with service providers that help operate the website and deliver services. Depending on the circumstances, these providers may support payment processing, identity and verification checks, fraud prevention, technology hosting, security, customer support, communications, analytics or website maintenance. They should receive information relevant to the service they provide and are expected to handle it securely and appropriately.

Information may also be disclosed where reasonably necessary to protect players, the website or another person, to investigate suspected fraud or misuse, to enforce website terms, to complete a business or technology process, or to meet a legal or official request. We do not treat personal information as a product for unrestricted sale. Where information is transferred to a service provider or another party, we take reasonable steps to support appropriate handling and security.

Security of information

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access may be limited to people and providers who need information for an authorised purpose. No online transmission, storage system or website can be guaranteed to be completely secure, so players should use strong, unique account credentials and keep login details confidential. If you believe your account or information may have been compromised, contact support promptly.

Cookies, storage and retention

Cookies and similar technologies

S99 Casino may use cookies and similar technologies to make the website work, remember preferences, maintain sessions, support security, understand website usage and improve the player experience. Some cookies may be necessary for account functions, while others may help with analytics, performance or relevant communications. The information collected through these technologies may include device, browser and activity details and may be connected with account or session information where appropriate.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect the way parts of the website operate, including sign-in, preferences or other account features. Browser settings vary, so refer to the help information provided with your chosen browser for instructions. If the website presents additional cookie choices, you can use the available controls to review or change those choices.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including providing services, resolving enquiries, protecting the website, handling disputes and maintaining accurate records. The length of time depends on the type of information, the reason it was collected, the sensitivity of the information and our operational and legal requirements.

Closing an account does not necessarily mean that all information can be immediately deleted. Some account, verification, payment, transaction, security or support records must be kept for a period required by law or for other legitimate record-keeping purposes. During that time, information will be retained and handled for the applicable purpose rather than used freely for unrelated activities. When information is no longer required, it will be deleted, anonymised or securely disposed of where reasonably practicable.

Your privacy choices and how to contact us

You can ask us about the personal information we hold about you and how it is used. Subject to applicable requirements and reasonable identity checks, players may exercise the following choices:

• Access your personal information and request an explanation of how it is being handled.
• Ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
• Request deletion of your personal information where it is no longer needed or where deletion is available under applicable requirements.
• Withdraw consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where one is provided.
• Ask us to review a privacy concern, question a particular use of information or request further information about a decision that affects your privacy.

To exercise these rights or make a privacy and data request, contact support@s99casino.click. Please describe your request clearly and provide enough information for us to understand what you need. We may ask for reasonable information to confirm your identity and protect account security before responding. If someone makes a request on your behalf, we may need evidence that they are authorised to act for you.

We aim to handle requests within a reasonable timeframe. In some cases, a request may be limited, refused or delayed where this is permitted or required, including where responding could affect the rights of another person, compromise security, interfere with fraud prevention or conflict with a record-keeping obligation. If we cannot delete particular information because it must be retained, we will explain this in general terms where appropriate.

Withdrawing consent to marketing will not affect the lawfulness of marketing sent before the withdrawal. It may also not stop service-related communications that are necessary for account administration, security, transactions or important changes to the website. You may still need to receive these operational messages while your account remains active or while a matter is being resolved.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, information practices or applicable requirements. The current version will apply when you use the website after it is made available. We encourage players to review this page periodically so they understand how information is handled. If a change is significant, we may provide an appropriate notice through the website or another available communication channel.

By continuing to use S99 Casino after an updated Privacy Policy is made available, you acknowledge the revised information practices to the extent permitted by applicable requirements. If you have questions about this Privacy Policy or want to exercise a data right, contact support@s99casino.click.