S99 Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and S99 Casino in relation to your use of the website, account facilities, games, promotions and any other services made available through the platform. They apply whenever you browse the website, register an account, make a transaction or participate in gambling activities.

You should read these terms with any additional rules, notices, privacy information, responsible gambling content and promotional conditions published on the website. Where a specific game, promotion or service has its own terms, those terms may apply in addition to this document. If there is an inconsistency, the specific terms will generally apply to the relevant activity to the extent permitted by law.

If you do not agree with these Terms & Conditions, you must not use the website or its services. By continuing to use S99 Casino, you acknowledge that you have had a reasonable opportunity to review the terms and agree to be bound by them. We may update these terms from time to time. Updated terms will take effect when published, unless a different effective date is stated.

Your responsibility

• You must use the website only for lawful purposes and in accordance with these terms.
• You must make your own decision about whether gambling is suitable for you.
• You are responsible for reading the rules and conditions that apply before taking part in any activity.
• You must ensure that access to the website is permitted where you are located.
• You must keep your account information secure and tell us if you believe your account has been accessed without permission.

2. Eligibility and account requirements

You must be at least 18 years old to use gambling services. We may require evidence of your age and identity before allowing you to register, deposit, withdraw or continue using an account. You must provide information that is accurate, complete and current, and you must update it if your circumstances change.

Only one personal account may be opened unless we have expressly agreed otherwise. An account must be registered in your own name and must not be opened on behalf of another person. You must not sell, transfer, lend or otherwise allow another person to use your account. You are responsible for all activity carried out through your login details until you notify us of a security concern.

We may carry out identity, age, payment, fraud, source-of-funds or other verification checks. These checks may require documents or information that reasonably supports the details associated with your account. If requested information is not provided, is incomplete, or cannot be verified, access to some or all services may be delayed, restricted or refused.

Account security

• Choose a strong password and do not share it with anyone.
• Use only your own approved payment methods and account credentials.
• Log out after using the website, particularly on a shared or public device.
• Notify us as soon as reasonably possible if you suspect unauthorised access, incorrect account activity or a lost password.
• Do not attempt to bypass security controls, verification procedures or account restrictions.

You may request account closure or a break from gambling. We may also suspend or close an account where required for legal, regulatory, security, verification, responsible gambling or operational reasons. Any account closure or restriction does not remove obligations that arose before the closure.

3. Deposits, withdrawals and game participation

Funds used on the website must belong to you and must be obtained lawfully. You must not deposit money using a payment method that belongs to another person without appropriate authorisation. We may review transactions and take reasonable steps where a payment appears unauthorised, unusual, fraudulent or connected with unlawful activity.

Available payment methods, processing requirements, transaction limits and any applicable fees will be displayed on the website or during the relevant transaction. These details may vary depending on your location, account status, payment provider and verification requirements. You should check the information shown before confirming a deposit or withdrawal.

A withdrawal may be subject to account verification, payment checks and any applicable conditions shown at the time of the request. We may return funds to the original payment method where this is appropriate or required. Financial institutions and payment providers may apply their own fees, exchange rates or processing rules, which are outside our control.

You must check transaction details before submitting a payment instruction. If you believe a transaction is incorrect, duplicated or unauthorised, you should notify us promptly through the available support channel. We may correct obvious errors, reverse invalid transactions or suspend activity while an investigation is completed.

Game rules and results

Each game may have rules explaining how it operates, including the way outcomes are determined, the value of wagers and the conditions for any winnings. You are responsible for reviewing those rules before playing. Subject to applicable law, game results recorded by the platform will be treated as final unless there is clear evidence of a technical or administrative error.

If a game, transaction or account balance is affected by a material error, system fault, interruption or other event outside normal operation, we may take reasonable steps to correct the error. This may include voiding affected activity, restoring an account balance or suspending the relevant service while the issue is assessed.

4. Promotions, conduct and responsible use

Promotions, bonuses, rewards and other offers may be available from time to time. Each offer is subject to its own promotional terms, including any eligibility requirements, qualifying activity, expiry conditions, wagering requirements, maximum values or withdrawal restrictions. You should read those terms before accepting or using an offer.

Unless expressly stated otherwise, promotional offers are limited to one per person, household, device, payment method or other relevant account group. We may refuse, withdraw or amend an offer where we reasonably believe it has been misused, obtained by mistake, claimed more than once or accessed through prohibited activity.

Prohibited conduct

• Using the website for fraud, money laundering, theft or any other unlawful purpose.
• Attempting to manipulate games, transactions, promotions, account balances or technical systems.
• Using software, bots, scripts, automated tools or other methods intended to gain an unfair advantage.
• Interfering with the website, servers, networks, security measures or other users.
• Providing false, misleading or stolen information during registration or verification.
• Opening multiple accounts to avoid restrictions or obtain an improper benefit.
• Allowing another person to use your account or using another person's account.
• Publishing material that is abusive, threatening, discriminatory, defamatory or unlawful.

We may investigate suspected prohibited conduct and may suspend an account, cancel affected activity, remove an improper benefit, withhold funds where legally permitted or take other reasonable action. We may also report suspected unlawful conduct to relevant authorities where required or appropriate.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, use only money you can afford to lose and take regular breaks. Never gamble with money needed for rent, bills, food or other essential expenses. Do not gamble when affected by alcohol, drugs, stress or strong emotions.

Responsible gambling tools or account controls may be available through the website. These may include deposit controls, activity reminders, time-out options, self-exclusion or account closure. If gambling is causing concern for you or someone close to you, stop playing and seek support from an appropriate gambling-help service in your state or territory.

5. Privacy, availability and legal matters

Personal information is handled in accordance with the applicable privacy notice and relevant privacy laws. Information may be collected and used for account administration, identity checks, payments, security, fraud prevention, customer support, responsible gambling measures and legal compliance. By using the website, you acknowledge that these activities may be necessary to provide the services and meet legal obligations.

We aim to keep the website and services available, but continuous or error-free operation cannot be guaranteed. Access may be interrupted for maintenance, upgrades, technical faults, internet problems, payment-provider issues, security reasons or events outside reasonable control. You should not rely on the website being available at all times.

To the extent permitted by law, you are responsible for your device, internet connection, software and security arrangements. We are not responsible for losses caused by your failure to protect account credentials, use compatible equipment or follow reasonable security practices. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded under Australian consumer law.

Intellectual property

The website, its design, text, graphics, logos, software and other content are protected by intellectual property rights. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit website content unless you have permission or the law allows you to do so.

Complaints and governing requirements

If you have a question, transaction concern or complaint, please raise it through the support options made available on the website. Include enough information for the matter to be reviewed, while avoiding the unnecessary sharing of sensitive information. We may ask for further details, identity confirmation or supporting documents before responding.

These terms are intended to operate consistently with applicable Australian laws and any other mandatory requirements that apply to your use of the services. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived.

We may change, suspend or discontinue part of the website or its services where reasonably necessary. Changes to these terms will be published on the website. You should review the current version regularly. If you continue using S99 Casino after an updated version takes effect, that continued use will generally indicate acceptance of the revised terms.